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Dialogue 1
F:Hello,welcome to prize star hotel. how may I do for you?
M:Hi,yes,I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.
F:And what name of reservation made under?
M:It should be under Steve Johnson
F:Mmm,let me see, it seems there is no Johnson listed a room for tonight, is there any other name that you reservation list under？
M:No,here is the confirmation number, would that help? It is 898007,I had the room booked with visa cold card.
F:Ah,yes,here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some and certification and the credit card you booked the room with if you don’t mind.
M:Sure,here it is. would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?
F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby.
Also you can pay your bill in the morning, but we require a 20% depart it of front, but I can just keep a record of your credit on file. Ok, I’ve got you on set up if you could just sign here, and in a show here, here is your room key, anything else I can do for you?
M:Yes,could you call me a taxi please?
Dialogue 2
M:Excuse me, can you help me? I’d like to change my room if possible, I couldn’t sleep at all last night, the people in the room next mine were making a lot of noise, also if all the possible, I’d like the room doesn’t look at the street, between the noisy neighbor and high away outside, I didn’t sleep but wake.
F:I am so sorry to hear that sir, let me check and see what is available, what room, what room are you in now?
M:I’m on the 6th floor, room 698,I’v have many problems with that room, just this morning, I called someone up to 5th to assure the bathroom, it didn’t work, and it still doesn’t work.
F:Oh,dear, well, it looks likely we have a few room for available, can I put you into a room on 17th floor? it has a back hole and it doesn’t face the high way.
M:Ok,that would be very nice! What do I need to do for transfer?
F:Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges for your previous room.
Then I can hold you up to room 1780.
M:Mmm,I don’t think the charges are right, can you explain them please?
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